FAQS
Q: What are your hours?
A : Tuesday – Friday: 9 to 7pm
Saturday: 8 to 6pm
Sunday & Monday: Closed
Q: How do I schedule an appointment?
A: You can schedule your appointment by phone or by our contact form.
Q: How do I choose the right treatments and products?
A: We offer complimentary consultations, and can make recommendations to fit your wants and needs. Whether you are looking for a skin care product line to use at home, or have specific needs for a salon or spa treatment, we are always available to answer your questions.
Q: What can I expect from my therapist during my salon or spa treatment?
A: Your therapist will consult with you prior to the service to find out your goals and preferences, and can make recommendations if appropriate. She will let you know what to expect, and will find out if you have any special needs or concerns.
Q: Can I wear makeup during my facial or body treatment?
A: During facials, your esthetician will remove your make-up for you. If you are scheduled for a body treatment and would like to remove your makeup beforehand, we will provide you with Issada make-up removal products. We carry the Issada Make-up line and offer a free make-up touch up after any service!
Q: What should I wear for a spa or salon treatment?
A: No special clothing is required; come as you are! If you are enjoying several services, you will be provided with a robe and slippers. Towels are provided if required. Your personal comfort is always most important to us!
Q: Are bookings necessary?
A: We highly recommend making reservations in advance, but feel free to call on short notice, as we may have an opening or cancellation.
Q: Can I book extra services while I am at the spa?
A: Absolutely, please ask! We will always try to accommodate your wishes, although we do recommend that you book your treatments in advance.
Q: Do you offer gift certificates?
A: Absolutely! Salon and spa treatments are the perfect gift. Purchase an Instant Gift Certificate Online, or feel free to stop by the salon to purchase it in person. Certificates are valid for one year from date of purchase.
Q: What methods of payment do you accept?
A: Cash and major credit cards.
Q: What is your refund policy?
A: Satisfaction is our highest priority. If you are not satisfied with your service, please advise your stylist or therapist at the time of the appointment. Due to health regulations, there are no returns, exchanges or refunds on beauty products purchased.
Q: What is your cancellation policy?
A: Providing outstanding service is the core of our business. Because spa services are reserved especially for you, we ask that you notify us 24 hours in advance to change or cancel appointments without penalty. Without 24 hour notice, we will charge a fee of 50% of the price of the cancelled service, and 100% of the service in the event of a “no-show.” We thank you in advance for your cooperation and understanding. Spa packages and groups must give a minimum 48 hour cancellation notice.
Q: Should I arrive early?
A: While we cannot wait to see you, arriving ten to 15 minutes before your scheduled appointment is usually enough time to get settled and browse our beauty range.
Q: Do you accommodate late arrivals?
A: We pride ourselves on providing service to all of our clients in a timely and professional manner. Your promptness is greatly appreciated and required to properly serve you. In the event that you are running late, you will be billed for the entire session. However; as a courtesy to other clients, we can only conduct your session within your scheduled appointment.
Q: What if I have lost my gift certificate?
A: Your certificate is considered the same as cash. It is necessary to keep track of this valuable property.
Q: What if I’m pregnant?
A: We have many wonderful services to give you extra-special treatment during this (often uncomfortable!) time. We understand your need for care and safety, and make accommodations if necessary.